Refund policy

At Salt & Simple Co, we are so grateful for your support and want you to truly love every piece you receive. Because sizing and fit can vary between vendors, we offer returns for store credit or exchange on eligible items.

Returns & Exchanges

We accept returns for store credit or exchange only within 14 days of delivery.

To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition
  • Tags must be attached
  • Items must be free of makeup, fragrance, pet hair, or any signs of wear

We reserve the right to refuse any return that does not meet these conditions.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • Jewelry
  • Faith-inspired gifts
  • Any items marked “final sale”

How to Start a Return

To initiate a return or exchange, please email:
christina@saltandsimpleco.com

Include:

  • Your order number
  • Reason for return

If approved:

  • Customers are responsible for all return shipping costs
  • Original shipping charges are non-refundable
  • For exchanges, shipping fees will apply to the new item
  • We recommend using a trackable shipping method, as we are not responsible for lost return packages

Processing & Store Credit

Once your return is received and inspected, your store credit will be issued.

  • Please allow 5–7 business days for processing after your return is delivered
  • Store credit will be applied to your customer account

Important:
Customers must create or log into their account using the email associated with their order in order to access and use their store credit at checkout.

Store credit issued for returns is valid for 12 months from the date of issuance and will expire after that time. Standard shipping rates apply to purchases made with store credit unless your order qualifies for free shipping.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 3 days of delivery at:
christina@saltandsimpleco.com

We will make it right as quickly as possible.

Order Accuracy

Please review your order carefully before placing it. Once an order is placed, we cannot guarantee changes or cancellations.

A Kind Note

As a small business, each order is handled with care and prayerful intention. Your understanding of our policies allows us to continue offering thoughtfully curated, meaningful pieces.